Help centre
The iSwiss Pay app, one step at a time.
Each guide shows you the real screens of the app, on Android and on iPhone, in the order you see them.
Getting started
Sign in to the app, verify your identity, keep your profile safe and choose your alerts.
How to sign in and verify your identity
Sign in to iSwiss Pay with email, password and code, then verify your identity with an ID document and a selfie to open accounts.
Open the guideHow to manage your profile, personal data and security
In your iSwiss Pay profile you check your data, change email and phone, choose language and look, manage sign-in, devices and account blocking.
Open the guideHow to read notifications and choose your alerts
Read iSwiss Pay alerts about payments and incoming money, open the transaction details and choose which alerts you get and how.
Open the guideAccounts and exchange
Open an account, exchange currency, download statements and verify a receipt.
How to open a new account
Open a new account in iSwiss Pay, such as the FI EURO account with a Finnish IBAN: choose the account, complete your details, check the summary and send.
Open the guideHow to exchange currency between your accounts
Exchange euros for pounds or dollars between your iSwiss Pay accounts: choose the currencies, type the amount, see the rate and tap “Exchange now”.
Open the guideHow to download an account statement
Download your iSwiss Pay statement as a PDF: choose the account and the period (this month, last month, last 3 months, this year) and tap “Download PDF”.
Open the guideHow to download and verify a receipt
Download the receipt of an iSwiss Pay payment as a PDF and verify it with the QR code: the check page confirms it matches a real transaction.
Open the guidePayments and contacts
Transfers, payments to iSwiss clients, moves between your own accounts and your contacts.
How to make a payment
Pay with iSwiss Pay: SEPA transfer to a European IBAN, payment to an iSwiss client by email or phone, or a move between your own accounts.
Open the guideHow to use Contacts
Save the people you often pay in iSwiss Pay Contacts: name, iSwiss user, IBAN, phone, email. Pay or write from their card with one tap.
Open the guideGold and crypto
Buy gold held in custody and use the crypto wallet.
How to buy gold
Buy physical gold with iSwiss Pay: held in custody in your name, in euros or grams, with the price locked, or as bars delivered to your home.
Open the guideCrypto: receive, buy, sell and send
The iSwiss Pay crypto wallet: receive crypto on the right network, buy and sell with your euros, send to other iSwiss clients.
Open the guideMessages and support
Write to your contacts and get help from the assistant.
Support: chat with the assistant and open a request
How to get help in iSwiss Pay: the virtual assistant answers straight away, at any time; if that is not enough, it opens a request for an agent.
Open the guideMessenger: encrypted messages and calls with a username
With iSwiss Pay Messenger you write to and call other iSwiss clients: their username is enough, no phone number needed. Everything is encrypted.
Open the guideCan't find the answer?
Ask the assistant in the app.
In the app, open “Assistance”: the assistant answers straight away and, if needed, opens a request for you.