All guides to the app

Accounts and exchange

How to exchange currency between your accounts

Exchange euros for pounds or dollars between your iSwiss Pay accounts: choose the currencies, type the amount, see the rate and tap “Exchange now”.

With “Exchange” you move money from one of your accounts in one currency to one of your accounts in another, for example from euros to pounds or dollars. Before you confirm you see the rate and how much you get. At the end the app shows a summary with the reference of the operation.

Your phone
  1. 11

    Tap “Exchange” in Home

    In Home, below the balance, you find three red boxes: “Send”, “Receive” and “Exchange”. Tap “Exchange”.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  2. 22

    Look at the exchange screen

    At the top is “You sell”, the currency you give, with the account balance. Below is “You get”, the currency you receive, with its balance. Further down you see the current “Rate”.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  3. 33

    Type the amount

    In the “You sell” box type how much you want to exchange. The “You get” box straight away shows how much you will receive, worked out with the rate shown below. The “Exchange now” button turns red.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  4. 44

    Choose another currency, if you need to

    Tap the currency in the “You get” box (for example “GBP”) and choose another one, such as “USD”. The amount to receive and the rate update by themselves.

    Screen of the iSwiss Pay app on Android
  5. 55

    Tap “Exchange now” and check the result

    When you are ready, tap “Exchange now”. “Exchange completed” appears with the amount exchanged, the “Status” and the “Reference” of the operation. Tap “Back to Home” to finish.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone

Questions

Is the rate I see the final one?

No. Below the rate the app says: “Indicative rate: the final one is confirmed before the exchange is made.”

Which currencies can I exchange?

On the exchange screen you choose the currencies from the “You sell” and “You get” menus. The example screens show EUR, GBP and USD.

How do I know the exchange went through?

The “Exchange completed” screen appears, with “Status: Completed” and the “Reference” number.