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Messages and support

Messenger: encrypted messages and calls with a username

With iSwiss Pay Messenger you write to and call other iSwiss clients: their username is enough, no phone number needed. Everything is encrypted.

Messenger lets you write to and call other iSwiss clients straight from the app. To find a person, their iSwiss username is enough: you don't need their phone number. Messages and calls are encrypted.

Your phone
  1. 11

    Open Messenger

    Tap “Messenger” in the bar at the bottom. You see the list of your latest calls: for each one there is the name, whether it was incoming or outgoing and how long it lasted. Missed calls are in red with the word “Missed”. The button with the handset on the right calls the person back.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  2. 22

    Search for the username and choose “Call” or “Write”

    Tap “New contact”. The “Call or write” page opens: in the “iSwiss username” field enter the person's username. Under “Results” their name appears: tap “Call” to phone them or “Write” to send them a message.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  3. 33

    Write a message

    Tap “Write”: the conversation opens. At the top you see the name, the username and “Encrypted end to end”. Type in the “Write a message” field and tap the arrow to send. Ticks appear next to the time of each of your messages.

    Tap “Write”: the conversation opens. At the top you see the name, the username and “Encrypted end to end”. Type in the “Write a message” field and tap the arrow to send. If the other person writes to you first, “Invitation” appears in the list: tap it and choose “Accept”.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  4. 44

    Call

    In the conversation tap the red handset at the top right, or “Call” in the search results. The “Encrypted call” screen opens and shows “Ringing…” until the other person answers. The first time, the app asks for permission to use the microphone: allow it, otherwise they can't hear you.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  5. 55

    Answer a call

    When someone calls you, “Encrypted incoming call” appears with the caller's name and username. Tap “Answer” to talk or “Decline” to not answer.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone
  6. 66

    During the call

    When the other person answers, a call timer replaces “Ringing…”. Tap “Mute” to turn off your microphone, “Speaker” for hands-free and “End call” to hang up.

    Screen of the iSwiss Pay app on Android
    Screen of the iSwiss Pay app on iPhone

Questions

Do I need the person's phone number?

No. Their iSwiss username is enough.

Why can't I find a friend in the search?

Only iSwiss clients appear in the results. If your friend doesn't use iSwiss, invite them by sharing your username from your Profile.

How do I call someone back?

In the Messenger list tap the button with the handset next to their name.

Are messages and calls encrypted?

Yes. At the top of the conversation you see “Encrypted end to end”, and the call opens as “Encrypted call”.